What is the focus of the competency “Customer Service” in the values of Riverside County Fire Department?

The focus of the competency “Customer Service” in the values of the Riverside County Fire Department is centered on empathy, responsiveness, and courtesy. This emphasis recognizes that delivering excellent customer service involves understanding the needs and concerns of the community, being attentive and responsive to those needs, and treating individuals with kindness and respect.

In the context of emergency services, where interactions with the public often occur during stressful and critical situations, fostering a culture that prioritizes these qualities helps build trust and rapport with community members. By promoting empathy, the department can better comprehend the circumstances and emotions of those they serve, leading to appropriate and sensitive responses. Responsiveness ensures that the department addresses issues in a timely manner, while courtesy guarantees that all interactions are handled in a professional and respectful way, which contributes to a positive community perception of the fire department.

Customer service is thus an integral part of the overall mission of the Riverside County Fire Department, reinforcing their commitment to serving the community efficiently and compassionately.